Refund Policy

Last updated: 2026-11-10

If Video Background Remover did not work for you, email hello@videobackgroundremover.ai within 14 days of purchase with your order email, and we will issue a full refund for unused credits.

Results you can't use

Credits are set aside when a job starts. If processing fails, or HD finds no one to keep, they come back automatically and you don't need to ask.

If a job finished but the result isn't usable (for example, hair edges turned to mush, something you needed was cut away, or the transparent file won't import into your editor), email hello@videobackgroundremover.ai within 7 days of the job with the file name and what went wrong. We check the result and put that job's credits back in your account, usually within 2 business days.

This returns credits, not money. To get money back for credits you haven't used, see above. We don't return credits for videos that break our terms, and we may turn down repeated requests from the same account.

Processing time

Approved refunds are returned to the original payment method, usually within 5–10 business days.

Withdraw from this contract / request a refund

To withdraw from a purchase or request a refund, send the email address you used at checkout (the order number is optional) with the form below, or email hello@videobackgroundremover.ai. We email you a confirmation that we received your request, then reply after checking your order. We never ask for your card number or bank details.